Customer Service Coordinator
3 weeks ago
We are seeking a highly skilled and compassionate Clinical Support Associate to join our team at Lake After Hours / Lake Urgent Care. As a key member of our client services department, you will be responsible for providing exceptional patient care and administrative support.
About the Role:
- Provide high-quality patient-focused services to ensure a positive customer experience.
- Perform routine clerical duties, including maintaining patient records, preparing forms, and verifying information.
- Apply knowledge of department policies and procedures to resolve office problems and maintain accurate records.
- Exercise judgment to prioritize calls and direct them to the appropriate personnel in a timely and efficient manner.
- Greet patients, collect insurance cards and identification, and communicate with patients regarding their insurance verification.
- Enter patient admitting information into computer systems and schedule appointments.
- Process payments and perform accounting duties in accordance with standard procedures.
- Responsible for daily ledger balancing and preparation of bank deposits.
- Participate in quality improvement activities, staff educational programs, and departmental meetings.
Requirements:
- A High School Diploma or Equivalent is required.
- The ability to read, analyze, and interpret technical procedures or governmental regulations is essential.
- Excellent communication and interpersonal skills are necessary to effectively present information and respond to questions from various stakeholders.
- Solution-focused and able to deal with frequent change, delays, or unexpected events.
- Prioritize tasks, manage time efficiently, and organize or schedule other people and their tasks.
Compensation:
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, plus benefits and opportunities for growth and development within the company.
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