Senior Product Manager

4 days ago

New York, New York, United States Center for Justice Innovation Full time

About the Center for Justice Innovation

The Center for Justice Innovation is a community justice organization that centers safety and racial justice. With over 25 years of experience in courts and communities, we drive justice nationwide through innovative, powerful, and durable ways.

Our three pillars of work include creating and scaling operating programs to test new ideas and solve problems, performing original research to determine what works (and what doesn't), and providing expert assistance and policy guidance to justice reformers around the world.

The Opportunity

We are seeking a Senior Product Manager - Case Management Systems to assist the Technology Department with the oversight, management, and success of our case management and enterprise application platforms. This highly cross-functional role will interface with key internal stakeholders to capture and understand internal needs in order to deliver software improvements, enterprise applications, and other solutions that support organizational objectives and empower the work of our staff.

This position offers a unique opportunity to work on complex software development and enterprise application projects, collaborating with development teams, data analysts, and researchers to drive innovation and improve processes.

Responsibilities

  • Capture and analyze internal stakeholder needs, pain points, and processes;
  • Apply critical thinking skills to identify and recommend process improvements;
  • Utilize business analysis skills to translate captured information into functional requirements and specifications;
  • Manage stakeholder expectations by conducting strategic planning sessions and cultivating professional relationships with key partners;
  • Work with software development personnel, internal IT resources, and external vendors to develop and deliver solutions, implementations, improvements, and integrations in relation to our case management systems and enterprise applications;
  • Apply UI/UX knowledge and experience to inform solutions;
  • Track and oversee case management system and enterprise application change, feature, and improvement requests to completion;
  • Effectively communicate resource needs, costs, timelines, and progress to relevant stakeholders;
  • Maintain the departmental repository of all platform contract, licensing, purchase/subscription, and configuration information and keep it current;
  • Ensure that software and licensing renewals are completed accurately and on time;
  • Interface with Fiscal and Legal departments on matters pertaining to software, subscription, and license purchasing/contract matters;
  • Author updates and work with IT departmental managers to provide and distribute staff communications regarding feature releases and systems changes;
  • Assist with providing appropriate knowledge transfer to product owners and other departmental support teams to prepare them to deliver continuing support of related platforms/systems;
  • Collaborate with stakeholders, product owners, and technology trainers to assist with development of training programs and materials supporting the use of case management systems and other enterprise applications and tools;
  • Prepare communications relating to case management and other software updates, feature releases, and other important notifications and alerts;
  • Assist with other assigned tasks as required by management;
  • Keep abreast of vendor platform and software updates and changes and effectively communicate these to IT management and other key stakeholders;
  • Remain current with related market sectors, technologies, product offerings, and practices;
  • Additional tasks as necessary.

Qualifications

  • A Bachelor's degree or greater in computer science/information technology, engineering, or a related field is preferred and a minimum of 4 years of experience in product management and collaborating with stakeholders and development teams is required;
  • Proven experience assisting with the management of software development lifecycle process;
  • Demonstrable project and product management skills and a proven track record of successfully delivering complex software development and enterprise application projects on time and within budget;
  • Strong understanding of software development methodologies;
  • Technical proficiency and familiarity with software platforms and integrations;
  • Experience working with case management systems preferred;
  • Experience working with Salesforce, NetSuite, Coupa, Agiloft, and Jira preferred;
  • Excellent analytical, critical thinking, and problem-solving skills;
  • Strong process analysis/improvement skills and a deep understanding of UI/UX concepts and related items;
  • Excellent communication and collaboration skills, including the ability to clearly communicate detailed and complex concepts and specifics;
  • Excellent interpersonal, organizational, and documentation skills are a must;
  • Ability to manage multiple tasks and prioritize effectively;
  • Experience with contract management and invoice processing;
  • Experience working in the nonprofit sector is a plus;
  • Job-related technical/professional certifications are a plus.

Compensation and Benefits

The estimated salary range for this position is $120,000-$150,000, commensurate with experience, and includes an excellent benefits package, including comprehensive healthcare, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts, including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We also offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

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