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Systems and Field Trainer

2 months ago

Arvada, Colorado, United States American Heart Association Full time
About the Role

We are seeking a highly skilled Systems and Field Trainer to join our Center of Development Operations Systems Training Team at the American Heart Association. As a key member of our team, you will be responsible for providing training, database management, and customer support for various Association event management systems.

Key Responsibilities
  • Training and Support: Provide training to internal and external customers on database applications for event fundraising, donor management, and related activities. Schedule, plan, and deliver training to users both in-house and at external customer locations.
  • Database Management: Respond to and resolve requests generated from users (donors, sponsors, volunteers, staff) event management systems. This may include systems supporting Heart Walk, Heart Ball, Go Red donor and sponsorship management, or other event and program campaigns.
  • Best Practices and Analysis: Identify and document event database best practices. Analyze data and reports to review usage, accessibility, and data quality.
  • Technical Support: Act as the first point of contact for technical issues and for EMC changes and updates.
  • Documentation and Training: Learn event management systems intricacies and translate that learning into high-quality user documentation, training videos, and other resources.
Requirements
  • Education: Bachelor's Degree in computer applications, database management, or related area.
  • Experience: Three (3) years of experience with database management, reporting, or data delivery methods. Two (2) years of experience supporting and training users of event management system tools.
  • Skills: Exceptional skills in customer service and support of EMC systems. Significant experience in assessing software, creating procedures, and writing user documentation.
  • Understanding: Understanding of adult-learning principles and techniques as well as training course design and delivery.
What We Offer
  • Competitive Compensation: Our goal is to ensure you have a competitive base salary. We regularly review the market value of jobs and make adjustments, as needed.
  • Performance and Recognition: You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
  • Benefits: We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.
  • Professional Development: You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association's national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  • Work-Life Harmonization: The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year.
  • Tuition Assistance: We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.