Member Services Professional at Navy Federal Credit Union

3 days ago


Jacksonville, Florida, United States Navy Federal Credit Union Full time
About the Job

We are seeking a skilled and customer-centric Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will provide exceptional service to our members, promote our products and services, and help drive business growth.

Key Responsibilities
  1. Analyze and resolve complex member account and loan discrepancies
  2. Assist members with submitting loan applications and credit card requests, and counsel them on Navy Federal's products and services
  3. Identify opportunities to cross-sell products and increase penetration, and perform platform banking functions
  4. Ensure cash and negotiable instruments are handled properly, and assist level I team members as needed
Requirements
  • Ability to work independently and in a team environment, with strong active listening and verbal communication skills
  • Working knowledge of savings and checking products, accounts, and services, and ability to analyze and resolve complex problems
  • May be required to participate in specialized training (Business Services, IRA, MLO, notary, etc.), and have effective organizational and time management skills
Salary and Benefits

The salary for this position is $55,000 - $75,000 per year, based on experience and qualifications. We offer a comprehensive benefits package, including competitive pay, generous paid time off, and opportunities for professional growth and development.



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