Business Analyst
4 weeks ago
We are seeking a highly skilled Business Analyst to join our team in the Worker's Compensation department. As a Business Analyst, you will play a critical role in supporting the maintenance activities related to Workers Compensation policy issuance systems.
Key Responsibilities- Review pending work items and create formal request documentation for changes to be delivered by IT support.
- Respond to any queries or clarification requests from IT support on requested changes.
- Test delivery of changes as part of UAT (User Acceptance Testing); rejecting to IT support any failures and signing off on Production move upon successful testing.
- Author Release Notes for changes being moved to Production.
- Format and distribute weekly/monthly reports as directed by management.
- Track personal and teamwork items as part of productivity reporting for management.
- 2+ years of experience in Worker's Compensation policy insurance systems.
- Preferred: Duck Creek Policy and Support Services experience.
- Proficient with Microsoft Office products, specifically Excel, Word, and Outlook.
- Ability to multi-task and manage one's time in a fast-paced team environment.
- Strong communication and comprehension skills, both written and verbal.
- General computing and technology knowledge to support use of shared resources and communications like SharePoint and Teams.
- Problem solving and conflict resolution experience.
AIG is a global leader in commercial and personal insurance solutions. We are committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs).
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.
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