Intake Advocate

Job Summary: We are seeking a highly skilled Intake Advocate to join our team at The Lovely Law Firm Injury Lawyers. As an Intake Advocate, you will play a critical role in supporting our clients and lawyers by managing new client onboarding, data entry, and appointment scheduling.

Key Responsibilities:

• Uphold the highest standards of confidentiality for both clients and the firm.
• Ensure strict compliance with the firm's Intake Standard Operating Procedures.
• Collaborate with the marketing team to drive awareness initiatives and build relationships with other attorneys.
• Screen incoming calls from potential clients to determine if their cases align with the firm's focus.
• Follow up with After-Hours and Weekend Hotlines to maintain effective communication and client support.
• Organize paperwork and enter data into the case management system to streamline new client onboarding.
• Refer cases that do not meet firm criteria to appropriate referral attorneys.
• Schedule appointments for qualified potential clients.
• Maintain the utmost professionalism towards clients and the firm at all times.

Requirements:

• Sales and/or Customer Service experience is required.
• Legal experience is a significant advantage.
• Familiarity with CRM and case management software is preferred.
• Exceptional customer service skills, demonstrating compassion and empathy.
• Strong active listening, critical thinking, and analytical skills.
• Proven problem-solving abilities.
• Excellent communication skills, both written and verbal, with strong organizational capabilities.
• Ability to build trust and rapport with clients and team members.
• Proficiency in Microsoft Word and Excel.
• Professional demeanor and appearance.
• A strong commitment to meeting or exceeding individual, department, and firm expectations.

Salary: $18-$20/hr