Senior Systems Analyst
22 hours ago
The Senior Systems Analyst will be responsible for working directly with customers to identify, prioritize, deliver and operate innovative IT solutions. This includes analyzing and defining IT solutions or process changes to meet customer needs and minimize costs.
Key Responsibilities- Work closely with Lead Systems Analysts to identify/document functional and nonfunctional requirements
- Develop a deep understanding of support systems and processes to build robust user stories and define epics that align with business requirements
- Interface with Leads to support roadmap delivery
- Support training and continuing education for application support
- Develop key relationships with business and IT partners to gather high level requirements, document key business objectives, and assist with work intake
- Identify, document and drive resolution to capability gaps and operational risks
- Support Business Analysts with developing templates, standard operating procedures, knowledgebase articles and other documentation as required to meet operational needs
- Support and execute operational readiness strategies
- Participate in system health assessments through analysis of application operation, identification of operational risks, and recommendation on lifecycle planning events such as upgrades and decommissions, request for proposal of new software, and strategic roadmap planning
- Bachelor's degree or combination of experience, education and training may be accepted in lieu of degree
- 4+ years of experience supporting applications and systems
- 4+ years of experience with project or product delivery practices, including SDLC, Agile, and Waterfall methodologies
- Ability to effectively communicate both written and verbally
- Ability to translate business requirements into functional requirements
- Demonstrated ability to learn and understand IT and business capabilities or processes in-depth
- Ability to travel as necessary
- Flexible PTO (designed to offer flexible time away for you)
- Up to 12 weeks paid parental leave
- Paid Volunteer Time Off
- Mental health coverage
- Quarterly Wellness stipend
- Fertility benefits
CLA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law.
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