Dining Experience Coordinator
3 weeks ago
The To-Go Specialist plays a vital role in delivering exceptional customer service to our guests through our take-out and delivery services. As a key member of our service staff, you will be responsible for ensuring that our guests have a positive experience when ordering from us.
Responsibilities include answering phone calls and assisting guests with placing orders, maintaining a clean and professional image, and providing proficient knowledge of the menu to guests. You will also be responsible for monitoring and entering orders from third-party platforms, delivering food and beverages to guests in a timely manner, and setting up and maintaining the dedicated workstation throughout the shift.
We offer a competitive salary of $40,000 - $60,000 per year, as well as benefits such as flexible schedules, employee dining discounts, and opportunities for advancement and growth.
Key Responsibilities:
- Answering phone calls and assisting guests with placing orders
- Maintaining a clean and professional image
- Providing proficient knowledge of the menu to guests
- Monitoring and entering orders from third-party platforms
- Delivering food and beverages to guests in a timely manner
- Sets up and maintains the dedicated workstation throughout the shift
- Prepares supplies for the shift, including to-go condiments and sauces
- Assists other FOH staff members with service points during downtime
Requirements:
- Excellent communication and customer service skills
- Ability to multitask effectively and work well under pressure
- Proficient knowledge of the menu and ability to explain offerings to guests
- Basic computer skills and ability to use POS systems
Salary: $40,000 - $60,000 per year
Benefits:
- Flexible schedules
- Employee dining discounts
- Outstanding training and development programs
- Advancement and growth opportunities
- Insurance benefit plans
- A dynamic work environment based on professionalism, respect, and teamwork
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