Dining Experience Coordinator

3 weeks ago


Austin, Texas, United States Carve American Grille Full time
Role Overview

The To-Go Specialist plays a vital role in delivering exceptional customer service to our guests through our take-out and delivery services. As a key member of our service staff, you will be responsible for ensuring that our guests have a positive experience when ordering from us.

Responsibilities include answering phone calls and assisting guests with placing orders, maintaining a clean and professional image, and providing proficient knowledge of the menu to guests. You will also be responsible for monitoring and entering orders from third-party platforms, delivering food and beverages to guests in a timely manner, and setting up and maintaining the dedicated workstation throughout the shift.

We offer a competitive salary of $40,000 - $60,000 per year, as well as benefits such as flexible schedules, employee dining discounts, and opportunities for advancement and growth.

Key Responsibilities:

  • Answering phone calls and assisting guests with placing orders
  • Maintaining a clean and professional image
  • Providing proficient knowledge of the menu to guests
  • Monitoring and entering orders from third-party platforms
  • Delivering food and beverages to guests in a timely manner
  • Sets up and maintains the dedicated workstation throughout the shift
  • Prepares supplies for the shift, including to-go condiments and sauces
  • Assists other FOH staff members with service points during downtime

Requirements:

  • Excellent communication and customer service skills
  • Ability to multitask effectively and work well under pressure
  • Proficient knowledge of the menu and ability to explain offerings to guests
  • Basic computer skills and ability to use POS systems

Salary: $40,000 - $60,000 per year

Benefits:

  • Flexible schedules
  • Employee dining discounts
  • Outstanding training and development programs
  • Advancement and growth opportunities
  • Insurance benefit plans
  • A dynamic work environment based on professionalism, respect, and teamwork


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