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Technical Support Specialist

2 months ago

Leesville, Louisiana, United States Abacus Technology Full time
Job Title: Help Desk Support Specialist II

Abacus Technology is seeking a skilled Help Desk Support Specialist to provide technical support for Fort Johnson. This is a full-time position.

Responsibilities:
  • Provide comprehensive IT customer support services, including installation, configuration, troubleshooting, and maintenance of desktop and laptop computers, servers, network connectivity, and associated hardware.
  • Manage user accounts, software, and network configurations for both local and remote systems, as well as providing Tier I, II, and III support.
  • Coordinate with vendors, manage ticket systems, and ensure the proper implementation of OEM equipment changes and software updates.
  • Set up, configure, and troubleshoot domains, user accounts, and software.
  • Diagnose and resolve issues related to network connectivity and wireless access.
  • Install, upgrade, and maintain desktop and laptop computers, including adding or replacing components such as memory, keyboards, and motherboards.
  • Provide technical assistance to end users, troubleshoot and resolve hardware/software deficiencies, and perform customer service help desk duties.
  • Support server operations, common user applications, and network connectivity, ensuring compliance with government security requirements.
  • Manage and respond to requests through the ticketing system, track incidents, and report trends to the COR.
  • Install and configure hardware and software, including OEM corrective actions, with COR approval.
  • Perform release management, including software updates, security patches, and account management.
  • Provide contingency support for off-site locations, including the transport and repair of equipment.
Qualifications:
  • 3+ years experience providing technical support for a variety of IT issues.
  • HS diploma or GED.
  • Must be Security+ certified.
  • ITIL v4 Foundations training or certification preferred.
  • Microsoft 365 Certified: Modern Desktop Administrator Associate or Endpoint Administrator Associate certification preferred.
  • Extensive experience with MS Windows, Microsoft Office, Microsoft 365 and other common desktop applications and operating systems.
  • Knowledge and experience communicating application support concepts to technical and non-technical personnel.
  • Able to develop technical documents and produce system documentation.
  • Must have excellent customer service skills and be able to work within the confines of a set time schedule.
  • Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.