Wireless Ticketing Operations Specialist
6 days ago
About DISH
DISH Network L.L.C., a leader in the connectivity industry, has been reimagining the future of technology for over four decades. Our business scope spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart NetworkTM.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile.
About the Role
This Wireless Escalations team acts as business managers for the entire agent ticketing system—providing valuable insights to enhance the agent and customer experience. As part of this dynamic team, you will be responsible for refining the experience for millions of customers across all our brands and providing support to our field agents.
Key Responsibilities:
• Provide subject matter expert support for ticket strategy and design
• Manage ticket KPIs such as volume, rate, service level agreement
• Identify and drive initiatives that reduce ticket rate, prevent new ticket submissions, and improve the customer experience
• Collaborate with partners on ticket strategy and KPIs
• Meet performance metrics and produce quantifiable results related to ticket reduction and prevention
Requirements
To be successful in this role, you should have:
• A bachelor’s degree or 3+ years of relevant experience
• Ability to achieve great results while working with ambiguous scopes and constantly changing priorities
• Be a self-starter with the drive and discipline to accurately complete tasks on schedule
• Ability to deliver formal presentations up to senior managers; ability to effectively communicate, share information, and influence up to head of/director level
• Proficiently able to define problems, collect data, derive insights, and use that to make sound recommendations: strong problem-solving, analytical, and symbolic reasoning skills
Salary Information
The estimated salary range for this position is $63,150 - $90,000 per year, based on location and qualifications. Benefits and compensation may vary based on individual circumstances.
-
Operational Excellence Manager
7 days ago
Englewood, Colorado, United States ATEC Wireless Full timeAbout ATEC WirelessMission Statement: To be a world-class RF engineering services firm, designing and supporting innovative and cost-effective network solutions to contribute positively to the wireless ecosystem.Building Smarter Wireless NetworksA leading independent diversity firm dedicated to wireless communications services, ATEC provides RF engineering...
-
Senior Wireless UAT Tester
2 days ago
Englewood, Colorado, United States Dish Full timeJob TitleSenior Wireless UAT Tester - Customer Experience SpecialistAbout the RoleWe are seeking a highly skilled Senior Wireless UAT Tester to join our team as a Customer Experience Specialist. As a key member of our Wireless UAT Prod Validation team, you will play a crucial role in ensuring the highest quality experience for our...
-
Financial Operations Specialist
2 days ago
Englewood, Colorado, United States DISH Full timeWe are dedicated to building America's First Smart NetworkTM, and our Financial organization plays a vital role in supporting our innovative ideas with creative solutions. Our team members have the unique opportunity to explore diverse business lines, gaining hands-on experience in various facets of finance, including accounting, audit, and supply chain...
-
Tow Truck Operator
4 weeks ago
Englewood, Colorado, United States Towing Operations Full timeTow Truck Operator Job DescriptionJob Summary:Towing Operations is seeking a highly skilled and safety-conscious Tow Truck Operator to join our team. As a Tow Truck Operator, you will be responsible for safely and efficiently removing unauthorized or illegally parked vehicles from private property and delivering them to designated impound facilities in a...
-
Wireless Technical Operations Specialist
2 days ago
Englewood, Colorado, United States Dish Full timeAbout DISHDISH, an EchoStar company, has been revolutionizing the future of connectivity for over 40 years. Our business encompasses satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we're building America's First Smart Network.We have a diverse portfolio of brands...
-
Aviation Operations Specialist
3 days ago
Englewood, Colorado, United States Signature Aviation Full timeJob OverviewThe Airside Experience Specialist role at Signature Aviation is a dynamic position that requires a unique blend of technical skills, customer service expertise, and adaptability. As an Airside Experience Specialist, you will play a vital part in ensuring the safe and efficient handling of general aviation aircraft, crew, and guests.Key...
-
Maintenance Operations Specialist
2 days ago
Englewood, Colorado, United States South Suburban Parks and Recreation Full timeJob SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Maintenance Operations Specialist. This role is responsible for performing regular cleaning maintenance of assigned facilities, ensuring they are safe, clean, and ready for operations.
-
Administrative Operations Specialist
5 days ago
Englewood, Colorado, United States Century Group Full timeAdministrative Operations SpecialistA leading distribution company based in Englewood is seeking an experienced Administrative Specialist to join its team.The ideal candidate will have 3+ years of administrative experience and be proficient with the Microsoft Office Suite, including strong Excel skills.This role involves assisting requests in a timely...
-
Financial Operations Specialist
6 days ago
Englewood, Colorado, United States Mantis Innovation Full timeJob Description:Mantis Innovation seeks a skilled Financial Operations Specialist to support the company's project delivery engine. As a key member of the accounting team, you will provide financial and administrative support to operational project managers and program managers.This role requires close monitoring of financial progress, ensuring timely...
-
Englewood, Colorado, United States Saxon Global Full time{"id":1,"text":"At Saxon Global, we are seeking a Network Infrastructure Specialist to join our team. The ideal candidate will have solid knowledge of routing protocols, network hardware and software, security technologies and network infrastructure.Key Responsibilities:- Plans and implements enterprise networks and related hardware and software.- Designs...
-
Warehouse Operations Specialist
7 days ago
Englewood, Colorado, United States Dairy Farmers of America Full timeWe are seeking a highly motivated and energetic individual to join our team as a Warehouse Operations Specialist in Englewood, CO.About Meadow Gold DairyMeadow Gold Dairy is an integral part of the Denver area and a farmer-owned brand of Dairy Farmers of America (DFA), a dairy marketing cooperative owned by more than 12,500 family farmers.Compensation and...
-
Data Center Operations Specialist
7 days ago
Englewood, Colorado, United States Tekfortune Inc Full timeAt Tekfortune Inc, we are seeking a highly skilled Data Center Operations Specialist to join our team. This is a contract position with an estimated salary of $85,000 per year based on the location in Englewood, CO. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our datacenters and providing top-notch...
-
Operating Room Support Specialist
6 days ago
Englewood, Colorado, United States KA Recruiting Inc. Full timeAbout the OpportunityWe are seeking a skilled Operating Room Support Specialist to join our team at KA Recruiting Inc. in Colorado. As a Surgical Technician, you will play a vital role in ensuring the smooth operation of surgical procedures.Salary and BenefitsThe successful candidate can expect a competitive salary ranging from $26/hour to $39/hour,...
-
Support Operations Specialist
5 days ago
Englewood, Colorado, United States Shared Service Solutions Full timeAbout S3:S3, a Credit Union Service Organization, supports credit unions by delivering world-class service. Our commitment to teamwork and positive attitude enables us to generate quality results for our partners.Job OverviewThis Support Operations Specialist position plays a key role in daily mail operations, reporting, and tracking documents. The...
-
Operating Room Nurse Specialist
4 days ago
Englewood, Colorado, United States Health Staffing Solutions Full timeJob Title: Operating Room Nurse SpecialistAbout the Role:We are seeking a highly skilled Operating Room Nurse for a 12-week travel nursing assignment in New Jersey. As a nurse in our team, you will have the opportunity to work with a dynamic group of healthcare professionals and contribute to delivering exceptional patient care.About Health Staffing...
-
Facilities Maintenance Specialist
6 days ago
Englewood, Colorado, United States Mikron Full timeJob Overview:">Mikron is committed to delivering high-quality assembly systems and services throughout the entire product life cycle. Our team of over 800 qualified employees has unique process expertise and complex project management skills in a wide range of industries.">About the Role:">The Facilities Maintenance Specialist supports and maintains the...
-
Mortgage Operations Specialist
4 days ago
Englewood, Colorado, United States Redwood Trust Inc Full timeJob OverviewWe are seeking a highly skilled Mortgage Operations Specialist to join our team at Redwood Trust Inc. As a key member of our mortgage banking operations, you will play a crucial role in supporting the loan delivery process from origination to funding.About Us:Redwood Trust Inc., a specialty finance company, invests in mortgage-related assets and...
-
Financial Operations Coordinator
6 days ago
Englewood, Colorado, United States DISH Full timeJob Description:We are seeking an experienced Financial Operations Coordinator to join our team. As a key member of our Financial organization, you will play a vital role in supporting our game-changing ideas with creative solutions to complex problems.About Us:DISH is a leading provider of satellite television service, live-streaming, and on-demand...
-
Englewood, Colorado, United States City of Englewood Full timeAbout the RoleWe are seeking a highly skilled and motivated Wastewater Treatment Plant Operations Specialist to join our team at the City of Englewood. This is an exciting opportunity for someone who is passionate about working in a fast-paced environment and making a positive impact on our community.Key ResponsibilitiesUnder the supervision of experienced...
-
Senior Middleware Operations Manager
5 days ago
Englewood, Colorado, United States DISH Full timeCompany OverviewDISH, an EchoStar Company, is a leading provider of innovative connectivity solutions. With over 40 years of experience, our business reach spans satellite television service, live-streaming, and on-demand programming. Our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and...