Ice Operations Facility Manager
1 week ago
About Oak View Group:
Oak View Group stands as the premier authority in venue development, management, and elite hospitality services tailored for the live event sector.
We provide an unparalleled, comprehensive suite of solutions for a selection of world-class venues and a client list that features the most prominent and well-attended arenas, convention centers, music festivals, performing arts venues, and cultural institutions globally.
Position Overview:
The Ice Operations Facility Manager will report directly to the Senior Director of Operations and will play a pivotal role in the administration, strategic planning, budgeting, and oversight of the facility's operations. This includes technical services, facility conversion, custodial management, and equipment inventory oversight.
The manager will ensure an efficient and cost-effective program by managing the operations budget and fulfilling related daily responsibilities as necessary.
This role encompasses the coordination of all aspects of facility operations, including budgeting, procurement, and the management of mechanical, electrical, HVAC, custodial, grounds, sound, lighting, audio/visual systems, telecommunications, security, smoke/fire detection systems, and traffic management.
Compensation:
This position offers an annual salary range of $70,000 to $75,000, in addition to performance bonuses.
Employee Benefits:
Full-time employees are entitled to benefits including health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and paid time off, which includes vacation days, sick leave, and 12 holidays.
Venue Overview:
Acrisure Arena has emerged as a premier destination for music festivals, providing the greater Palm Springs area with a state-of-the-art venue that accommodates over 11,000 attendees, hosting top-tier artists and performances.
Designed specifically for hockey and optimized for concerts, Acrisure Arena offers exceptional hospitality, artist amenities, and all the advantages of a modern venue within the Coachella Valley.
Key Responsibilities:
Operational Duties &
Responsibilities:
Assist the operations leadership in the comprehensive daily management and upkeep of the facilities.
Plan, direct, coordinate, and assess the workflow for all event transitions; engage with staff to identify and resolve issues; assign work tasks, projects, and programs; monitor workflow; evaluate work outputs, methods, and procedures;
Select, train, motivate, and assess staff performance; provide or coordinate training for staff; collaborate with employees to address performance gaps; implement disciplinary actions and termination processes as needed.
Oversee and evaluate the work plan for facility maintenance and operations; engage with staff to identify and resolve issues; assign work tasks, projects, and programs; monitor workflow; evaluate work outputs, methods, and procedures.
Participate in the development and management of the operations budget; forecast additional funding requirements for staffing, equipment, materials, and supplies; monitor and authorize expenditures; implement necessary adjustments.
Ensure staff operates safely and efficiently while adhering to safety protocols. Conduct monthly safety meetings.
Order maintenance supplies and materials within budget constraints; receive and manage inventory.
Maintain a hazardous materials communication program, safety data sheets, and required records and permits; stay informed of changes in relevant federal, state, and local regulations.
Possess experience and knowledge of tractors, skid steers, arena grooming equipment, grounds maintenance equipment, electrical systems, refrigeration, and plumbing.
Essential Ice Operations Duties & Responsibilities:
Manage daily ice operations at Acrisure Arena.
Install an NHL-quality ice surface.
Conduct ice recoveries, removals, maintenance, and preparations for event transitions.
Assist in the planning and setup of third-party ice shows.
Schedule AHL game day staff, including ice crew and shovelers.
Coordinate drivers for the ice facility.
Collaborate with team officials and NHL representatives to ensure optimal ice conditions.
Maintain Zambonis and associated systems, including fast ice, ice levelers, and Zamboni connections.
Support the maintenance of the ice plant, jet ice water treatment, and rain-to-rink systems.
Install and maintain dasher advertisements throughout the season.
Act as a liaison to AHL officials, AHL operations, and Acrisure Arena operations staff.
Assist with facility transitions as required.
Manage special projects as assigned.
Qualifications:
Required
Qualifications:
The qualifications outlined below represent the credentials necessary to perform the essential functions of this position. To excel in this role, an individual must be able to satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to fulfill the essential functions.
3-5 years of experience in a venue hosting AHL or NHL events.
A minimum of 3 years of supervisory experience.
Experience in an operations department at a facility of similar size and operations.
Familiarity with AHL or NHL quality ice rinks.
Ability to adapt and work under pressure to meet deadlines.
Strong verbal and written communication skills, with an expert ability to present and convey new ideas and concepts.
Highly organized and detail-oriented, resourceful, quick learner, and capable of managing multiple projects simultaneously.
Exceptional experience in leading, motivating, and developing team members.
A high degree of personal integrity and a commitment to prioritizing the organization's interests.
Must be an effective communicator and collaborator across the organization.
A bachelor's degree from an accredited college or university in a related field (Facility Management, Engineering, Sports Management, etc.) is preferred; a high school diploma (or equivalent) is required.
Familiarity with OSHA regulations is essential. Strong interpersonal skills are required, including excellent verbal and written communication skills in English. Self-motivated and directed with exceptional planning abilities.
Must be able to work a flexible schedule, including early mornings, evenings, weekends, holidays, and extended consecutive days.
Commitment to Diversity:
At OVG, we recognize that to continue positively impacting the sports and live entertainment industry, we need a diverse team to help us achieve our goals.
Our success is rooted in creating environments that reflect and celebrate the diverse communities we serve, which is why we are dedicated to amplifying voices from all backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity.
We will not discriminate against employees or applicants for employment on any legally recognized basis, including but not limited to veteran status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.
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