Inbound Billing and Operations Manager
3 days ago
As a Freight Settlement Specialist at SBT Global, Inc., you will play a crucial role in ensuring seamless freight settlement operations.
You will be responsible for managing and settling freight forwarding business-related transactions efficiently, developing strong relationships with customers and carriers, and preparing regular settlement status reports.
Responsibilities:- Manage and settle freight forwarding business-related transactions efficiently.
- Develop and maintain strong relationships with customers and carriers through effective communication.
- Prepare and submit regular settlement status reports to management, customers, carriers, and headquarters.
- Streamline settlement processes by implementing automated solutions to minimize manual processing.
- Process customer billing accurately and on time, adhering to company policies for each division.
- Analyze and manage correction forms for billing errors in the access database.
- Review and discuss essential freight documentation supporting invoiced charges and payment requirements.
- Leverage accounting knowledge and experience to understand how billing functions impact Profit & Loss (P&L).
- Audit carrier freight bills and interpret tariffs and contracts.
- Maintain proficiency with internal technologies required for daily tasks.
- Investigate and diagnose potential errors and duplicate carrier billing.
- Perform ad-hoc reporting as needed.
- Contribute to other job-related duties as required.
- Proven experience in Accounts Receivable (AR) and Accounts Payable (AP), Invoicing, Customer Service, or Transportation/Logistics.
- Bachelor's Degree.
- At least 4 years of related experience.
- Ability to quickly assess situations and make informed decisions to resolve problems.
- Excellent written and verbal communication skills for interacting with various levels of the organization.
- Proficiency with Microsoft Office applications, including Outlook, PowerPoint, and Word.
- Strong Excel skills, particularly v-lookups and pivot tables.
- Ability to work overtime when necessary.
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