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Dealer Liaison Officer

1 month ago

Bartlesville, Oklahoma, United States Coolcareers Full time
Job Summary

We are seeking a highly organized and detail-oriented Dealer Liaison Officer to join our team at Coolcareers. As a key member of our operations team, you will be responsible for coordinating parts queries and invoicing between dealers and our warehouse, ensuring accurate and timely execution of standard operating procedures.

Key Responsibilities
  • Coordinate parts queries and invoicing between dealers and the warehouse
  • Provide technical support to dealers as needed
  • Ensure compliance with industry legislative requirements
  • Deliver on agreed performance targets and execute work in line with governance and compliance processes
  • Record and report on transactional activities to provide timely and accurate information for decision making
  • Ensure process compliance with RFCs, damages, and obsolescence returns
  • Provide accurate lead times for parts on backorder
  • Provide dealer support to ensure effective service delivery
  • Communicate feedback on queries to dealers within OEM/Importer standards
Requirements
  • 1-2 years experience in a similar environment
  • Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
  • Industry legislative compliance/knowledge
What We Offer

As a Dealer Liaison Officer at Coolcareers, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service and ensuring the smooth operation of our warehouse and dealer network.