Treasury Management Specialist

2 weeks ago


Farmington Hills, Michigan, United States Softworld, a Kelly Company Full time
Job Summary

We are seeking a highly skilled Treasury Management Specialist to join our team at Softworld, a Kelly Company. As a key member of our team, you will play a critical role in supporting our Token Project, ensuring the success of our customers and the company.

Key Responsibilities
  • Customer Support: Respond to inquiries from corporate customers, account officers, and other internal departments, providing timely and accurate resolutions to their issues.
  • Troubleshooting: Troubleshoot and resolve complex issues related to sophisticated software or hardware tokens for Treasury Management customers.
  • Communication: Communicate effectively with customers, colleagues, and management, using strong verbal and written communication skills.
  • Problem-Solving: Independently respond to and resolve issues quickly and creatively, while maintaining a focus on quality and customer-centricity.
  • Collaboration: Collaborate with other team members to provide a seamless customer experience.
  • Token Management: Manage a high volume of inbound calls and process requests within established service levels, ensuring prompt and accurate resolution.
  • Fraud Detection: Recognize and respond to potential fraud or high-risk situations, escalating to management when necessary.
  • Authentication: Adhere to Manual Authentication procedures to validate and verify individuals before releasing information or processing business transactions.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Experience in supporting token projects or similar customer support roles is preferred.
What We Offer

As a Treasury Management Specialist at Softworld, a Kelly Company, you will have the opportunity to work in a dynamic environment, gain experience in token management and customer support, and develop your skills in a fast-paced and challenging role.



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