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Multi-Unit Team Leader

4 weeks ago

Rosenberg, Texas, United States H&R Block Full time

Job Title: Multi-Unit Team Leader

About the Role:

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a Multi-Unit Team Leader, you will be responsible for providing leadership and guidance to our tax office teams, ensuring they have the necessary tools and resources to deliver exceptional client service and achieve business objectives.

Key Responsibilities:

  • Manage office staffing, operations, and logistics for multiple offices
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets
  • Assist in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required

Requirements:

  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course

About H&R Block:

We are a leading provider of tax preparation and financial services, committed to helping our clients achieve their financial goals. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

Why Work for Us:

We believe in the importance of work-life balance and offer a range of benefits to support our associates, including flexible scheduling, comprehensive training, and opportunities for advancement.