Multi-Location Shop Manager

4 weeks ago


Santa Clara, California, United States The Gl Jar Full time
Job Summary

The Penny Ice Creamery is seeking an exceptional leader to manage multiple shop locations in the South Bay. As a Shop Manager, you will be responsible for ensuring the smooth and efficient daily operations of our shops, maintaining a high level of customer service, and upholding the core values of our company.

Key Responsibilities
  • Staff Management: Train, manage, coach, and discipline staff to uphold expectations of excellence. Ensure smooth daily operations at all times, schedule staff, and manage labor costs.
  • Guest Service Management: Demonstrate excellence, warmth, and professionalism in all guest service interactions. Serve as a brand ambassador for The Penny Ice Creamery and uphold our reputation.
  • Inventory Management: Oversee product quality, conduct weekly paper goods inventory, and place orders as needed. Coordinate deliveries of product across locations and monitor inventory for all products or items.
  • Shops Management: Ensure health safety protocols are followed, oversee daily shop upkeep, and maintain essential equipment. Manage change banks and monitor deposits and cash reconciliation for accuracy.
Requirements
  • Strong Leadership Skills: Ability to lead and manage multiple shop locations, ensuring high levels of customer service and operational efficiency.
  • Excellent Communication Skills: Ability to communicate effectively with staff, vendors, and customers, resolving delicate guest service situations with poise and professionalism.
  • Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective strategies to improve shop operations.
Benefits

The Gl Jar, Inc. offers a competitive compensation package, including medical, dental, and vision insurance, paid time off, opportunities for advancement, and a fun and dynamic work environment.



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