Tire Service Advisor

7 days ago


Roswell, Georgia, United States Dealer Tire Full time
Tire Service Advisor Job Description

Overview

Dealer Tire is seeking a skilled Tire Service Advisor to join our team. In this role, you will be responsible for selling and assisting with the sale of tires to customers, inspecting vehicles, diagnosing problems, and recommending services and prices.

Key Responsibilities

  1. Sell and assist with the sale of tires to customers, exceeding assigned sales and productivity goals.
  2. Inspect customers' vehicles on the service lane, diagnose problems, and recommend services and prices.
  3. Assure necessary repairs are completed as ordered and priced as quoted.
  4. Maintain effective customer relationships, including customers and dealer personnel.
  5. Oversee customer satisfaction and complaints, solving problems as they arise.
  6. Complete market analysis monthly.
  7. Assist in store operations, including maintaining inventory, opening and closing the store, and reporting responsibilities.
  8. Assist dealership technicians to ensure service levels are maintained.
  9. Clean and maintain the work area.

Requirements

  • Two or three years of tire service experience, preferably in a retail tire and service environment.
  • Excellent verbal communication skills with a strong customer service orientation.
  • May be required to operate a motor vehicle.
  • Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
  • Proficient computer skills, including experience with MS Office and online order management applications.

Competencies

  • Results Orientation
  • Agility
  • Initiative
  • Influence
  • Customer Focus
  • Applies Knowledge
  • Works Efficiently
  • Persuades
  • Speaks Effectively
  • Learns Quickly


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