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CX Leadership Role
2 weeks ago
Furniture Manufacturing Industry Leader
Symbiotic Services, LLC is seeking an innovative leader to enhance customer experiences in the furniture manufacturing industry. As a seasoned Customer Experience Manager, you will develop and execute customer-centric strategies that drive business growth and satisfaction.
Job Description
You will oversee key operational departments, manage customer expectations, and develop systems to gather and act on customer feedback. This role requires collaboration across teams, leadership, and problem-solving skills to ensure a seamless customer journey.
Responsibilities
- Team Management: Lead, mentor, and inspire a high-performing team focused on delivering exceptional customer experiences.
- Customer Expectations: Manage customer expectations through effective communication, issue resolution, and quality assurance.
- Feedback Systems: Develop and implement systems to gather and act on customer feedback for ongoing improvement.
- Collaboration: Collaborate across teams to optimize the customer journey and improve satisfaction.
Requirements
- Education: Bachelor's degree in Business, Marketing, or a related field (MBA preferred).
- Experience: 7+ years in customer experience or success roles, with at least 3 years in leadership.
- Skills: Proficiency in customer frameworks like Zendesk, NPS, CSAT, and digital experience tools; strong analytical, leadership, and problem-solving skills; excellent communication and stakeholder influence capabilities.