Oracle Cloud SCM Functional Support Specialist

1 week ago

Blair, Nebraska, United States TMS LLC Full time
Job Title: Oracle Cloud SCM Functional Support

We are seeking a highly skilled Oracle Cloud SCM Functional Support professional to join our team at TMS LLC. The ideal candidate will possess a strong functional knowledge of Oracle Cloud SCM and experience in providing exceptional support to users.

Key Responsibilities:
  • System Support and Maintenance:
    • Provide day-to-day support for Oracle Cloud SCM modules.
    • Troubleshoot and resolve system issues in collaboration with other teams.
    • Perform regular system maintenance and updates to ensure optimal performance.
  • User Assistance and Training:
    • Assist users in understanding and effectively using Oracle Cloud functionalities.
    • Develop and conduct training sessions and create user documentation.
    • Provide ongoing user support and address any queries or concerns.
  • Process Improvement:
    • Analyze existing business processes and identify areas for improvement.
    • Work with stakeholders to implement best practices and streamline operations.
    • Customize Oracle Cloud applications to better align with business requirements.
  • Documentation and Reporting:
    • Create and maintain detailed documentation of system configurations and processes.
    • Generate reports and analytics to support business decision-making.
    • Document issue resolutions and maintain a knowledge base for future reference.
Requirements:
  • Minimum of 10 years of experience supporting Oracle Cloud SCM modules.
  • Strong understanding of supply chain processes and Oracle SCM functionalities.
  • Proficiency in Oracle Cloud SCM suite, including modules such as Inventory, Order Management, Procurement, etc.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.
Preferred Skills:
  • Experience with service management tools like Manage Engine, ServiceNow or Jira.
  • Familiarity with SQL and basic knowledge of Oracle Cloud technical components.
  • Experience in training end-users and creating user documentation.

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