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Automotive Collision Repair Specialist

2 months ago

Wayzata, Minnesota, United States Auto Collision and Repair Full time
Job Title: Automotive Collision Repair Specialist

The Ed Napleton Automotive Group is seeking a highly skilled Automotive Collision Repair Specialist to join our team at Wayzata Collision Center. As a key member of our collision repair team, you will be responsible for estimating and calculating the cost to repair a vehicle, to replace vehicle parts, or the entire vehicle.

Key Responsibilities:
  • Calculate the customer's bill using the dealership's computer system.
  • Track and record payments from customers and insurance.
  • Answer phones and direct consumers to the proper department and follow up in a timely manner.
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
  • Provide exceptional customer service by updating all guests on a regular basis and keeping them informed of any changes with their repair throughout the process.
  • Follow all company safety policies and procedures.
  • Promptly and efficiently answer multi-line switchboard and transfer calls.
  • Check with management at the end of each shift to ensure they do not need anything additional.
  • Review vehicle damage and work with the estimator and senior technician to write a supplement based on discoveries.
  • Create a repair plan for the technician and pull any TIS/repair documents needed for repair.
  • Work with insurance companies to manage claims and negotiate pricing if needed.
  • Order and locate all parts needed for repair.
  • Review all finalized work to ensure it meets or exceeds the standards of The Wayzata Auto Center Collision Repair.
  • File reconciliation: review your file to ensure all documents are up-to-date, all signatures are captured, and proper documentation is in the file.
Requirements:
  • High school diploma or equivalent required.
  • 2+ years of body shop experience preferred.
  • CDK experience preferred.
  • Excellent oral communication skills required.
  • Ability to communicate customers' interests, needs, and requests to management and sales personnel required.
  • 18+ years of age or older to comply with the company driving policy required.
Benefits:
  • Paid time off.
  • Family-owned and operated.
  • Health, dental, vision, and life insurance.
  • 401k.
  • Internal growth opportunities.
  • One of the largest dealership groups in the Midwest.