Service Desk Specialist

3 weeks ago


Capitol Heights, Maryland, United States Free Line Plumbing Full time
Job Summary
We are looking for a Support Team Member to join our team at Freeline Plumbing. The ideal candidate will have excellent communication skills, be able to multitask, and have experience in customer service or dispatching.
Key Responsibilities
  1. Answer customer inquiries and schedule appointments promptly and professionally.
  2. Dispatch jobs to technicians based on location, expertise, and urgency.
  3. Manage daily schedules for technicians to optimize routes and minimize downtime.
Requirements and Qualifications
  • Strong communication and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced environment.
  • Experience in customer service, dispatching, or a related field (preferred but not required).
Benefits and Compensation
  • $20/hourly base pay.
  • Performance-based bonuses for meeting goals.
  • 50% health insurance premium coverage.
  • Paid Time Off (PTO) available.
Work Arrangement
  • Full-time position.
  • Monday through Friday with occasional weekend shifts as needed.


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