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Customer Service Representative II

1 week ago


Pittsburg, California, United States City of Pittsburg Full time

About the Role: We are seeking an experienced and customer-focused professional for the position of CUSTOMER SERVICE REPRESENTATIVE in the Finance Department's Utility Billing Section at the City of Pittsburg. As a key member of our team, you will be responsible for providing exceptional customer service to our utility customers.

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Main Responsibilities: This role involves handling customer inquiries, resolving issues, and responding to complaints in a professional and courteous manner. You will also be responsible for processing payments, updating accounts, and maintaining accurate records. Additionally, you will work closely with other teams to ensure seamless communication and collaboration.