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Room Quality Supervisor

2 months ago


Fort Wayne, Indiana, United States ZMC Hotels Full time
Calling all detail-oriented professionals

Become a part of our team as a Room Quality Supervisor at ZMC Hotels

Benefits:
  • 401(k) plan
  • Comprehensive dental coverage
  • Exclusive employee discounts
  • Health insurance options
  • Generous paid time off
  • Vision care plans
Job Overview:

The Room Quality Supervisor is responsible for evaluating the cleanliness and presentation of guest accommodations, hallways, and communal areas. This role also involves supporting housekeeping staff as required and ensuring that guest expectations are met for a pleasant experience.

Key Responsibilities:
  • Comply with all company standards
  • Assess the cleanliness of guest rooms and shared spaces
  • Promptly report any maintenance issues
  • Inspect linens for quality assurance
  • Verify that unoccupied rooms are properly prepared
  • Update room status following inspections
  • Assist housekeeping personnel as needed
  • Maintain organization in storage areas
  • Be familiar with emergency protocols
  • Carry out additional tasks as assigned
  • Uphold confidentiality of company information
Qualifications:
  • Exceptional organizational skills
  • Able to stand and move throughout the shift
  • Capability to lift up to 30 pounds
  • Strong guest service abilities
  • Detail-oriented with a focus on customer satisfaction
  • Effective communication skills
Additional Benefits:
  • Medical, dental, paid time off, and 401(k) for full-time staff
  • Discounts on hotel stays for employees
  • Incentives based on performance
  • Referral bonuses
  • Access to earned wages prior to payday