Operations Manager

4 weeks ago


Englewood, Colorado, United States Urban Air Adventure Parks Full time
Job Title: Manager

About the Role:
Urban Air Adventure Parks is seeking a highly motivated and experienced Manager to join our team. As a Manager, you will be responsible for leading and motivating a team of staff to deliver exceptional customer service and achieve business results.

Key Responsibilities:
  • Lead and motivate a team of staff to deliver exceptional customer service and achieve business results.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Assist in hiring, training, and developing staff to ensure they have the skills and knowledge required to perform their roles effectively.
  • Monitor and control expenses to ensure they are within budget.
  • Ensure the park is maintained to a high standard and that all safety and security protocols are followed.
  • Develop and implement plans to improve operational efficiency and reduce costs.
  • Collaborate with other departments to ensure seamless delivery of services and products.
  • Provide excellent customer service and resolve customer complaints in a timely and professional manner.

Requirements:
  • 1+ year supervisory or management experience in a hospitality or entertainment environment.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; degree in a related field preferred.

About Urban Air Adventure Parks:
Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. Our purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. We are an equal opportunity employer and welcome applications from diverse candidates.
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