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Backyard and BBQ Operations Manager

1 week ago


Fort Collins, Colorado, United States Ace Hardware Full time
Job Overview

The Area Manager will lead the store operations, focusing on driving growth and sales in the Backyard and BBQ area. This role requires a strong leader to manage overall store performance, ensuring excellent customer service, efficient inventory management, and effective staff training.

Responsibilities
  • Customer Service:
    • Provide exceptional representation of the store, ensuring a positive experience for customers.
    • Assist customers with solving problems, greeting them upon entry and exit, and thanking them for their business.
    • Ensure all calls and pages are answered promptly, courteously, and effectively.
    • Handle customer complaints, working to resolve issues while prioritizing the store's best interest.
  • Store Operations:
    • Oversee the overall operations of the store, maintaining a positive, professional, and safe work environment.
    • Supervise general store operations, assist with implementing Store Support Center programs, and ensure successful Loss Prevention, Safety, and Internal Audits.
    • Work closely with Store Managers and Assistant Managers to run the store efficiently.
  • Inventory & Merchandising:
    • Assist in receiving, checking in, and stocking merchandise according to Standard Operating Procedures.
    • Maintain back stock levels, conduct cycle counts, and address negative on-hand reports.
    • Participate in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
  • Training of Associates:
    • Assist in training all associates, promoting Ace Hardware of Fort Collins values and standards.
    • Actively recruit and promote the advancement of associates within the company.
  • Leadership:
    • Manage store operations in the absence of the General Manager, leading by example and being approachable by all associates and customers.
    • Communicate ideas to the General Manager for follow-up and prepare for future advancement opportunities.
    Requirements

To be successful in this role, you should have:

  • A high school diploma or equivalent, with completion of NHRA Advanced Course in Hardware Retailing preferred.
  • A minimum of 2-4 years retail management experience.
  • Strong leadership and analytical skills, with excellent verbal and written communication abilities.
  • Ability to handle multiple projects and tasks with attention to detail, knowledge of retail computer systems, MS Word, and Excel required.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.