Unified Comms Engineer II Position

6 days ago


Pontiac, Michigan, United States United Wholesale Mortgage Full time
Job Title: Unified Comms Engineer II Position

We are seeking a highly skilled Cisco Unified Communications Manager administrator to join our team at United Wholesale Mortgage. This position is responsible for the administration of Cisco Voice Applications and third-party tools, ensuring peak performance of communication server clusters.

The ideal candidate will have 7+ years of experience in the administration of Cisco Unified Communication systems, specifically with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM & Presence, Cisco Contact Center Enterprise, and CUBE/Gateway troubleshooting experience.

The salary for this position is estimated to be around $110,000 - $140,000 per year, based on industry standards and location in Pontiac, Michigan.

About United Wholesale Mortgage:

United Wholesale Mortgage is a leading provider of mortgage banking services, dedicated to making home ownership possible for thousands of Americans. Our award-winning workplace offers a wide range of benefits, including paid time off, parental leave, adoption reimbursement, and more.

Responsibilities:

  • Administration of Cisco Voice Applications and third-party tools
  • Monitor communication server clusters to ensure peak performance
  • Troubleshoot, analyze, and resolve system outages and trouble tickets
  • Provide capacity, performance, uptime, and security reporting
  • Maintain up-to-date documentation of system design, operation, and procedure manuals
  • Lead project implementations and other tasks
  • Participate in rotating on-call coverage or emergency response as needed
  • Provide in-person training and support to team members; mentor other telecom team members


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