Unified Comms Engineer II Position
6 days ago
We are seeking a highly skilled Cisco Unified Communications Manager administrator to join our team at United Wholesale Mortgage. This position is responsible for the administration of Cisco Voice Applications and third-party tools, ensuring peak performance of communication server clusters.
The ideal candidate will have 7+ years of experience in the administration of Cisco Unified Communication systems, specifically with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM & Presence, Cisco Contact Center Enterprise, and CUBE/Gateway troubleshooting experience.
The salary for this position is estimated to be around $110,000 - $140,000 per year, based on industry standards and location in Pontiac, Michigan.
About United Wholesale Mortgage:
United Wholesale Mortgage is a leading provider of mortgage banking services, dedicated to making home ownership possible for thousands of Americans. Our award-winning workplace offers a wide range of benefits, including paid time off, parental leave, adoption reimbursement, and more.
Responsibilities:
- Administration of Cisco Voice Applications and third-party tools
- Monitor communication server clusters to ensure peak performance
- Troubleshoot, analyze, and resolve system outages and trouble tickets
- Provide capacity, performance, uptime, and security reporting
- Maintain up-to-date documentation of system design, operation, and procedure manuals
- Lead project implementations and other tasks
- Participate in rotating on-call coverage or emergency response as needed
- Provide in-person training and support to team members; mentor other telecom team members
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