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Patient Flow Supervisor

2 months ago


Hurricane, West Virginia, United States CAMC Health System Full time
Job Overview


The Patient Flow Supervisor is accountable for optimizing patient movement throughout the designated healthcare facility, considering the patients' medical conditions, the requirements of admitting physicians, the needs of referring physicians, and the available institutional resources and scheduling capabilities. This role ensures that adequate staffing levels are maintained across nursing units.

Key Responsibilities

  • Conduct rounds on all units while equipped with a mobile phone, beeper, and handheld computer to access essential tracking systems.
  • Maintain awareness of bed availability, staffing levels, and patient acuity across all nursing units, including Intensive Care Units and the Emergency Department.
  • Facilitate efficient patient transitions within the hospital, specifically: From Emergency Department to nursing units, From ICU to nursing units, From nursing units to discharge.
  • Ensure sufficient staffing is available throughout the facility and adjust staff allocations as necessary to maintain safe and effective care.
  • Communicate and document instances where staff are reassigned between units for future analysis.
  • Address complaints and concerns that would typically be escalated to Nurse Managers or Administration.
  • Ensure timely and efficient processing of patient transfers into the hospital.
  • Collaborate with Nurse Managers and inform the Administrator on call regarding clinical matters to achieve optimal patient outcomes.
  • Work alongside physicians and charge nurses to resolve clinical and communication challenges.
  • Assist charge nurses in understanding and applying relevant policies, procedures, and privilege lists, and in locating appropriate physicians as required.
  • Provide mentorship and support to charge nurses in complex or urgent situations.
  • Respond to cardiac emergencies, facilitate autopsy requests, and uphold nursing standards.
  • Address potential sentinel events and assist nursing staff in preserving relevant equipment, supplies, and documentation.
  • Proactively ensure timely placement of patients.
  • Exhibit exemplary customer service and foster positive relationships with colleagues.
  • Intervene as necessary to enhance patient flow.
  • Manage helpline calls, intervening and reporting to the appropriate manager.
  • Contact relevant call teams as needed.
Knowledge, Skills & Abilities


For positions involving direct patient interaction, the employee must acquire and demonstrate the necessary knowledge and skills to provide age-appropriate assessment, treatment, or care as defined by the department's identified patient demographics.

Specifically, the employee must demonstrate competency in: 1) interpreting information in relation to patient needs; 2) understanding growth and development; and 3) recognizing the range of treatments required by patients.

Competency Statement Must demonstrate competency through initial orientation and ongoing validation to independently perform tasks and additional duties as outlined in the job description and the unit/department-specific competency checklist.

Common Duties and Responsibilities

1. Maintain and document all required educational qualifications.

2. Demonstrate positive customer service and coworker relations.

3. Adhere to the company's attendance policy.

4. Engage in continuous quality improvement initiatives within the department and organization.

5. Execute work in a cost-effective manner.

6. Perform duties in accordance with departmental pay practices and scheduling policies, including but not limited to overtime, shift work, and on-call responsibilities.

7. Align work with the overall mission and strategic objectives of the organization.

8. Follow organizational and departmental policies and procedures as applicable.

9. Perform related duties as assigned.


Education

  • Bachelor's Degree (Required)
Experience: 2 Years in a Supervisory Role and 7 Years of Relevant Nursing Experience

Credentials

  • Registered Nurse (Required)
  • Advanced Cardiac Life Support (Required) Within 1 year of hire
  • Basic Life Support (Required) Within 30 days of hire
Work Schedule: Varies

Status: 75 hrs per pay

Location: Teays Valley Hospital

Talent Acquisition Specialist: Lauren R. Lane