Customer Service Representative

3 days ago


Duluth, Minnesota, United States Volkswagen of Duluth Full time

Volkswagen of Duluth is introducing an entry-level Sales Assistant position. As a Volkswagen of Duluth Automotive Sales Assistant, you will work closely with the Sales Staff to ensure our customers have a high-quality vehicle purchasing experience from the moment they come to us until the moment they drive away.

This position is customer-focused and team-based. Establishing and maintaining working relationships with our customers is essential. Developing working relationships with co-workers is also an essential part of ensuring our collective success.

The Sales Assistant position will be primarily responsible to:

  • Greet and direct customers arriving at the dealership.
  • Answer incoming sales phone calls.
  • Scan and make copies of customer information as needed.
  • Manage incoming appointments.
  • Be proficient with product knowledge and certification.
  • Assist Sales and Finance Managers in completing transactions.
  • Give excellent customer service throughout the sales process, ownership period, and beyond.

To be successful in this position, applicants should have:

  • Exceptional listening skills
  • Professional telephone decorum
  • Outstanding written and verbal communication skills
  • A friendly and positive attitude
  • Professional demeanor and appearance
  • A desire to be part of a high energy team
Benefits

Volkswagen of Duluth offers a comprehensive Benefit Package, including:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Flex Spending Account
  • Health Savings Account
  • 401k
  • PTO after one year


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