Optical Professional

3 weeks ago

Trenton, New Jersey, United States LUXOTTICA OF AMERICA INC Full time
Job Summary

We are seeking a highly skilled Optical Professional to join our team at LensCrafters. As a key member of our optical team, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and vision care.

Key Responsibilities
  • Welcome and engage with customers, setting clear expectations and providing personalized service
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accurate and precise results
  • Act as a leader in optical acumen, staying up-to-date on the latest trends and technologies
  • Take and record measurements, accurately adjust and fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs
  • Assist team members with complex product needs and prescriptions, providing expert guidance and support
  • Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations
  • Multi-task and prioritize tasks, managing competing priorities and deadlines
  • Strive for exceptional results on brand KPIs and competencies, taking pride in store appearance and maintaining a clean, attractive, and organized environment
  • Inform management of safety opportunities and demonstrate safe work practices
  • Embody a resourceful, self-motivated attitude, with a desire for continual learning, improvement, and results
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management
Requirements
  • High School graduate or equivalent
  • State licensure
  • Optical dispensing experience
  • Strong customer service skills, including communication, listening, and team building
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills, including the ability to use and carry an iPad/tablet
  • Familiarity with POS, computers, and calculators
  • Embracing new technology and change
Preferred Qualifications
  • Previous customer service and retail experience

We offer a competitive compensation package, including a bonus and/or commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations to individuals with disabilities and will provide assistance in the application and hiring process upon request.

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