Customer Service Representative

4 days ago


East Greenwich, Rhode Island, United States Dunkin' Full time
About Us

Dunkin' is a world-renowned baked goods and coffee chain with over 3 million customers per day. We have been serving our loyal customers since 1950, when the first Dunkin' shop was opened in Quincy, Massachusetts.

Job Summary

We are seeking a talented Customer Service Representative to join our fast-paced and high-energy team. As a Customer Service Representative, you will be responsible for providing excellent guest satisfaction, service speed, and product quality.

Responsibilities
  • Provide exceptional customer service and ensure a positive experience for all guests.
  • Meet or exceed sales targets by upselling and promoting our products.
  • Work efficiently and effectively to maintain a clean and safe environment.
  • Anticipate and understand guests' needs and exceed their expectations.
Requirements
  • Able to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Previous experience in customer-facing roles preferred but not required.
What We Offer
  • Competitive salary of $12-$15 per hour, depending on location and experience.
  • Ongoing training and development opportunities.
  • Benefits package including medical, dental, and vision insurance.
  • Paid time off and holidays.


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