Library Support Specialist
4 days ago
**About the Role**
We are seeking a highly skilled and customer-focused individual to join our team as a Patron Experience Associate at the Lakewood Library in Jefferson County. The ideal candidate will be passionate about providing outstanding customer service, serving the community, and contributing to the library's success.
The Division of Public Services supports the mission and vision of the Jefferson County Public Library by creating an essential destination for residents to access information and services. As a Patron Experience Associate, you will provide information to patrons in person, by phone, mail, and via electronic means. You will also perform simple to moderately complex research activities, advise patrons on appropriate materials, and may specialize in services to specific market segments.
This is a full-time position (40 hours/week) that offers eligibility for benefits, including dental, medical, and vision insurance, paid time off, holidays, retirement matching, wellness programs, and tuition reimbursement. The salary for this role is estimated to be around $23,500 per year, based on the job requirements and location.
Key Responsibilities:
- Customer Service: Provides information, referrals, and reader's advisory assistance to patrons in person, by phone, mail, and via electronic means.
- CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives, assists in developing and maintaining instructional tools, databases, and reader's advisory materials, and provides direct customer service.
- OPERATIONAL ORGANIZATION: Participates in maintaining the general appearance and safety of the division and library, assists with collection development and maintenance, ensures access to all materials, both physical and virtual, and stays current on new trends and technologies.
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