Supervisor

5 hours ago


La Taillée, Pays de la Loire, United States ABM Industries Full time
{"title": "Supervisor Job Description", "content": "Job Summary

ABM Industries is seeking a highly skilled and experienced Supervisor to oversee projects, supervise day-to-day team operations, and ensure performance goals are met for a designated site.

Key Responsibilities
  • Establish and maintain strong client relationships with a positive customer service orientation.
  • Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
  • Provide leadership and support while being available for emergency and off-hour support.
  • Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
  • Plan and assign work schedules to ensure service delivery expectations are achieved.
  • Ensure timely responses to client-reported emergency cleaning situations.
  • Train staff on building and property security protocols at each assigned client location.
  • Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
  • Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
  • Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
  • Train and manage Site janitorial and Porter staff.
  • Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
  • Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
  • Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.
Requirements
  • At least 2 years of experience supervising employees.
  • Experience with commercial cleaning industry is a big plus.
  • Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
  • MS Office (Outlook, Word, Excel) proficiency required.
  • Valid Driver's License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
  • Proven ability to handle confidential information with discretion.
  • Detail-oriented with a high level of accuracy.
  • Strong organizational, multi-tasking, and prioritization skills.
  • Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
  • Resourceful team player with a positive outlook and approachable demeanor.
  • High School Diploma or GED (Required)
About ABM Industries

ABM Industries is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) California Consumers Notice

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

"}

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