Senior IT Process Improvement Analyst

3 weeks ago


Reston, Virginia, United States C&S Wholesale Grocers Full time
Job Summary

The Senior IT Process Improvement Analyst will play a key role in maintaining and supporting IT systems across multiple departments and locations at Hansen. This position will be responsible for ensuring the smooth operation of various systems, including networking, warehousing, phone, and security systems, as well as desktop/laptop computers for employees.

Key Responsibilities
  • Perform installations and support AS400 hardware environment, including wireless network, mobile computing, and RF equipment, print technology, servers, and tape backup systems.
  • Provide desk-top service support as needed; Determine root cause of PC failures through technical analysis; Take appropriate corrective action to resolve issues.
  • Perform preventive maintenance on technology infrastructure, including wireless networks, mobile computing equipment, and wireless data collection equipment, servers, and tape subsystems.
  • Participate in special projects in support of business initiatives.
  • Review and lead renegotiations of expiring contracts, such as printers, warehouse break-fix equipment, phone system, and employee cell phones.
  • Assist AS400 programmer with various tasks, such as assigning user access, maintaining menu options, troubleshooting user errors. Act as a mentor and provide training for AS400 users. Create programs in Excel Visual Basic for departmental needs.
  • Provide technical support for distribution facilities as needed.
  • Document all procedures.
Requirements

This position requires a strong technical background and excellent analytical skills. The ideal candidate will have experience with AS400 hardware and software, as well as networking and desktop support. Strong communication and problem-solving skills are also essential for this role.



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