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Operations Supervisor

2 months ago

Salem, Oregon, United States Inmar Intelligence Full time
Job Description

Job Title: Operations Supervisor

Job Summary:

Inmar Intelligence is seeking an experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for managing the daily operations of our client service team, ensuring timely and accurate service delivery to our clients.

Key Responsibilities:

  • Leadership:
    • Lead and develop high-performing associate teams to achieve business objectives.
    • Encourage associates to make decisions in the best interest of Inmar Intelligence and our clients.
    • Coach and motivate associates to continue areas of development.
    • Lead by example and demonstrate a strong work ethic.
    • Ensure all new associates and temporary workforce are trained within company policy and procedure guidelines before gaining access to systems.
    • Listen and work to effectively resolve client issues that are brought to the attention of the Inmar Intelligence account team.
    • Quickly address associate issues when clients raise problems or areas where the team is falling short, with regard to unmet deliverables.
  • Strategic:
    • Understand client's business goals and key deliverables outside day-to-day service requirements.
    • Support the sales team as necessary to ensure those key goals/deliverables are met, for example, supporting the sales team with Business Review preparation.
    • Build a trusted relationship with client contacts and seek to understand if the operations team members are delivering accurate and timely service as outlined in client contract.
  • Influence:
    • Serve as lead and/or facilitator for projects.
    • Recommend and implement best practices for transaction processing such as business rules, tolerance settings, transaction tagging.
    • Take a solution-based approach when addressing manager/director with issues.
    • Develop efficiencies within team and present these ideas to manager/director.
    • Work with team members to establish business rules that can be used each time these common scenarios arise.
  • Operational:
    • Effectively adjust workload balance based on changing day-to-day priorities as dictated by client demands.
    • Clearly understand the standard deliverables of service and the unique deliverables for each client.
    • Develop processes and procedures to maintain and monitor open balances at acceptable levels.
    • Continuously look for ways to implement more efficient processes, leveraging technology and developing best practices to adopt within the department. Share recommendations with manager and implement upon approval.
    • Distribute workload to other team members, as assigned by supervisor/manager.
  • Administrative:
    • Ensure accurate and timely responses to client inquiries.
    • Escalate issues to immediate manager and above as necessary to ensure issues don't evolve into a deterioration of service to the client.
    • Ensure associates attend annual HIPAA and Security Awareness training. Provide daily/weekly reporting to supervisor/manager as determined based on job specific duties.
    • Work closely with HIPAA Privacy Officer when encountering potential Privacy Breaches.
    • Maintain HIPAA (Health Insurance Portability and Accountability Act) compliance in all client communication.
  • Perform special projects and other duties as assigned by management.

Required Qualifications:

  • At least four years of relevant experience involving customer service, computer usage, data entry and data analysis and a Bachelor's degree in Business Administration, Accounting, or a related field or an equivalent combination of training and experience required to complete the essential functions/job responsibilities of the position.
  • Ability to reconcile bank statements and subsidiary systems.
  • Ability to analyze transactions, detect and avoid errors.
  • Ability to perform detailed work with numerical data and to make mathematical computations rapidly and accurately.
  • Ability to prepare and analyze complex financial reports and records.
  • Ability to create documents requiring accuracy and confidential handling.
  • Ability to maintain detailed, accurate records and files.
  • Ability to organize tasks and time to ensure timely completion of all projects.
  • Ability to proceed independently and carry out assignments to completion with minimal instruction.
  • Ability to use good judgment in recognizing scope of authority.
  • Ability to facilitate communications and problem solve.
  • Ability to establish and maintain good working relationships internally and with clients.
  • Ability to travel independently.
  • Knowledge of generally accepted accounting principles.
  • Knowledge of accounting procedures on automated systems.
  • Intermediate-level proficiency using MS Excel and MS Word.
  • Knowledge of computer systems and report generation (AS/400 knowledge preferred).
  • Knowledge of servicing business accounts.