Cardiac Rhythm Management Specialist
6 days ago
This is a field-based position based in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.
The Opportunity
Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.
Key Responsibilities:
- Clinical Interface : Acts as a clinical interface between the medical community and the business.
- Relationship Building : Demonstrates the ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
- Comprehensive Support : Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players.
- Training and Education : Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
- Sales Support : Provides additional back-up support to CRM Sales Representatives.
Requirements:
The ideal candidate will have a Bachelor's degree in Bio-Medical Engineering, related field or equivalent healthcare experience. A minimum of 2 years of related experience or a program certification from an accredited cardiac training program is also required. Additionally, the candidate must have the capability to obtain certification in CRM products. Other qualifications include demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures, familiarity with cath lab and operating room procedures and protocol, and advanced knowledge of cardiac pacing systems. The successful candidate must apply engineering skills and abilities to interpret and solve complex clinical problems, possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. They must also be able to meet deadlines effectively, work independently, and collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals.
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