Banking Specialist with Exceptional Customer Focus

2 weeks ago


Issaquah, Washington, United States Pacific Premier Bank Full time
Job Summary

This Sr Bank Teller role at Pacific Premier Bank requires exceptional customer service skills, with a focus on delivering memorable experiences through our Client Service Standards. The successful candidate will contribute significantly to the success of the branch by actively listening to clients' concerns and inquiries, responding quickly, and helping build long-lasting relationships.

Responsibilities:
  • Deliver High-Quality Customer Experiences: Ensure a high level of delivery in line with the Bank's Client Service Standards (emails/phone/communication).
  • Process Transactions: Process deposits, withdrawals, check cashing, and other Bank Transactions including night deposit, courier and ATM deposits within assigned limits, serving as the first line of defense from a risk management perspective.
  • Balance Cash Drawer: Balance and maintain cash drawer in accordance with branch performance standards.
  • Respond to Incoming Calls: Proactively respond to incoming calls and serve as a customer advocate in researching and resolving errors and answering questions.


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