Technical Specialist for Dairy Technology

1 month ago


Visalia, California, United States The QTI Group Full time

We're looking for a skilled Hardware Support Professional to provide top-notch technical assistance to our clients in the US and Canada. As a key member of our team, you'll bridge the gap between tech and agriculture, helping dairy farmers overcome hardware issues.

This role requires someone who's passionate about the dairy industry and has excellent communication skills. You'll be based in a region that allows you to travel easily across the US and Canada. Our ideal candidate has 2+ years of experience in technical support, preferably with a focus on hardware.

Key Responsibilities:
  • Troubleshoot hardware issues independently
  • Develop and lead training sessions
  • Offer after-hours support on a rotational basis
  • Maintain open communication with clients and colleagues
  • Manage daily service call statuses
  • Travel to clients for on-site training and equipment support
Requirements:
  • Degree in Computer Science or related field desired
  • 2+ years of technical customer support experience
  • Interest in dairy or agricultural fields desired
  • Strong communication and organizational skills
  • Experience with service ticketing systems
Compensation:

$60-70,000 salary, car allowance, paid benefits, and bonus opportunity



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