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Customer Experience Specialist

2 weeks ago


Timnath, Colorado, United States Floor & Decor Holdings, Inc. Full time

Floor & Decor Holdings, Inc. is a leading specialty retailer of hard-surface flooring, including hardwood, tile, laminate, and natural stone. We offer a unique shopping experience that combines beautiful products with expert advice and exceptional customer service.

As a Customer Experience Specialist, you will play a critical role in delivering exceptional customer experiences and driving sales growth. You will be responsible for connecting with customers, understanding their needs, and recommending our products to meet those needs.

Key qualities we look for in our Customer Experience Specialists include being friendly and enthusiastic, having an entrepreneurial spirit and working hard, being honest and accountable, and possessing excellent communication and listening skills.

  • Connect with customers, ask about their projects, recommend our products, and excite them about their purchase.
  • Provide above-and-beyond customer service and exceed customer expectations when assisting customers.
  • Maintain the in-stock condition of assigned areas and ensure they are clean, shoppable, and safe.
  • Work in cooperation with management and team members to achieve sales goals.
  • Process customers at checkout using the point-of-sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Follow established cash, check, and credit card acceptance procedures.
  • Create price tags and merchandise signs. Stock, tag, and display merchandise.
  • Act and work in a manner consistent with the company's core values.
  • Demonstrate and understand compliance with the company's safety processes.
  • Answer the telephone according to company guidelines.
  • Be available to assist in other areas of the store as needed.
  • Work in a fast-paced environment with accuracy.

Benefits of working as a Customer Experience Specialist include competitive pay rates, bonuses for meeting performance targets, opportunities for career advancement, relocation opportunities across the country, and comprehensive benefits packages.