Customer Service Team Lead

2 weeks ago


Bayonne, New Jersey, United States Abaline Full time
Job Overview

We are seeking a highly skilled Assistant Customer Service Manager to join our expanding team in Bayonne, NJ. This on-site role will be responsible for handling customer inquiries and complaints, ensuring top-tier customer support, and collaborating closely with the sales team.

The ideal candidate must live within a commutable distance and possess a strong understanding of customer service principles. A bachelor's degree is required, along with at least 5 years of experience in customer service. Proficiency in MS Office Suite and CRM tools is also necessary.

Key Responsibilities:

  • Maintain a positive and professional attitude with customers at all times.
  • Lead and manage a team of 2-3 customer service representatives.
  • Respond promptly to customer inquiries and efficiently resolve issues across various communication channels.

Requirements:

  • Bachelor's degree required.
  • Minimum of 5 years of experience in customer service.
  • Proven experience in developing and refining customer service policies, processes, and procedures.
  • Proficiency in MS Office Suite.

Estimated Salary: $65,000 - $85,000 per year.



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