To-Go Specialist

7 days ago


Charlotte, North Carolina, United States Jackmont Hospitality Full time
Job Summary

We are seeking a highly skilled To-Go Specialist to join our team at Jackmont Hospitality. As a To-Go Specialist, you will play a critical role in ensuring that our guests receive exceptional service and quality food in a timely manner.

Key Responsibilities
  • Taking orders over the phone and in person, ensuring accuracy and efficiency.
  • Preparing orders and organizing them into bags, double-checking for completeness and quality.
  • Greeting guests and drivers within 30 seconds, providing exceptional customer service and ensuring satisfaction.
  • Accurately handling cash and credit transactions, maintaining a high level of professionalism and integrity.
  • Packing and confirming orders with guests and drivers, ensuring a seamless experience.
  • Performing side duties, including answering phones, opening doors, cleaning workstations, expediting orders, and running food.
  • Stocking the To-Go area, maintaining a clean and organized environment.
Requirements
  • Excellent verbal communication skills, with the ability to effectively interact with guests and team members.
  • A high energy level, with the ability to work in a fast-paced environment.
  • Strong customer service skills, with a focus on resolving conflicts and providing exceptional service.
  • Ability to work effectively as part of a team, with a focus on collaboration and teamwork.
  • Professionalism and integrity, with a focus on maintaining a high level of quality and service.

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