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Retail Team Member

1 month ago

Jacksonville, North Carolina, United States Michaels Stores, Inc. Full time
Job Summary

We are seeking a Retail Team Member - Part Time Seasonal Service to join our team at Michaels Stores, Inc. in Jacksonville, NC. As a Retail Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
  • Help customers locate products and provide solutions to meet their needs.
  • Process transactions accurately and efficiently, handling cash and credit transactions.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in truck unloading, stocking, and planogram (POGs) processes to maintain a well-merchandised and in-stock store.
  • Complete merchandise recovery and maintenance tasks, including the merchandise return/go back process and general store recovery.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
  • Interact with colleagues in a positive and respectful manner, promoting a commitment to the organization's vision and values.
Requirements
  • Previous retail and/or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
Work Environment

Our store is a public retail setting with climate-controlled areas. Some stock rooms may not be climate-controlled, and outdoor work may be assigned to retrieve shopping carts or unload trucks. The Frame shop contains glass cutters and heat presses, and work hours include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. If you need a reasonable accommodation to fully participate in the job application or interview process, please contact Customer Care at MICHAELS.