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Customer Service Front-End Coordinator

2 months ago

Swainsboro, Georgia, United States Southeastern Grocers Full time

Position Overview

The Front-End Operations Specialist is responsible for enhancing customer satisfaction and loyalty by delivering prompt, accurate, and friendly service while overseeing front-end processes. This role will effectively address customer and cash-related concerns or escalate them to the appropriate management level. Key Responsibilities
  • Assist the department manager in managing inventory, ensuring pricing accuracy, merchandising, labor, security, expense control, and other operational tasks in line with company standards.
  • Ensure the front end of the store opens and closes correctly, with all monetary transactions reconciled according to company policies, explaining any discrepancies.
  • Supervise daily accounting functions within the store, including those for self-checkouts, and perform weekly closeouts.
  • Determine and request an adequate amount of cash for daily operations.
  • Maintain a strong focus on customer needs; educate customers on self-checkout processes; greet, assist, and thank customers in a courteous and friendly manner.
  • Address customer inquiries and complaints promptly, ensuring full satisfaction within company guidelines while maintaining professionalism; escalate issues to management as necessary.
  • Stay informed about front-end operations and changes in policies to support service levels and accountability.
  • Manage self-checkout lanes according to company policies, ensuring proper operation and cash maintenance.
  • Troubleshoot front-end equipment issues using available resources or by contacting the retail service help desk.
  • Stock front-end merchandise efficiently to minimize waste and maintain low supply costs.
  • Exhibit professional communication skills, ensuring connections to the appropriate departments.
  • Ensure returned or discarded merchandise is handled appropriately.
  • Maintain a clean and organized work area, reporting any safety hazards or faulty equipment to management.
  • Perform cashier and pricing team member duties as required.
  • Report any suspicious behavior or potential security threats to management.
  • Carry out other job-related responsibilities as assigned.
Minimum Qualifications
  • Must be at least 18 years old.
  • High school diploma or equivalent.
  • Demonstrated performance in customer service roles or at least one year of management experience in retail or related fields.
  • Proficient in reading, writing, and speaking English.
  • Ability to follow English instructions.
  • Authorization to work in the United States.
  • Successful completion of pre-employment drug testing and background checks.
Preferred Qualifications
  • Experience as a SEG associate in grocery and at least one other department.
  • Two years of proven leadership experience in the department.
Required Behaviors
  • Demonstrates commitment to the company's values and goals.
  • Motivates and unifies the team through recognition and immediate feedback.
  • Displays a strong business focus and delivers consistent results.
  • Prioritizes customer needs above all else.
  • Treats others with respect and dignity.
Knowledge, Skills, and Abilities
  • Adherence to all company policies and procedures.
  • Proficiency in computer applications relevant to department operations.
  • Strong customer service capabilities.
  • Excellent interpersonal, motivational, and communication skills.
  • High standards of integrity and reliability.

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