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Valet Parking Attendant

2 months ago

Dallas, Texas, United States Reimagined Parking Full time
Job Summary

We are seeking a highly skilled and customer-focused Valet Parking Attendant to join our team at Reimagined Parking. As a Valet Parking Attendant, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional service that exceeds our customers' expectations.

Key Responsibilities
  • Parking Operations
    • Mobilize and coordinate the valet parking process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information.
    • Park guest cars in appropriate spaces, ensuring safe and secure operation of guest vehicles.
  • Customer Service
    • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when necessary.
    • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles.
  • Financial Operations
    • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue.
  • Vehicle Safety and Security
    • Deploy vehicle safety and security procedures to direct traffic, barricade positions, inspect vehicles for damage, and report incidents and claims to location-designated leadership.
  • Communication and Teamwork
    • Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.
    • Communicate professionally at all times with guests, clients, and teammates.
Requirements
  • At least 18 years of age
  • Valid driver's license
  • Ability to operate manual transmission vehicles (stick shift)
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report (MVR)
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
  • Previous valet experience preferred