City Ambassador

Job Title: City Ambassador

Job Summary:

The City of Morgantown is seeking a City Ambassador to create a safe and welcoming environment for everyone who lives, works, and visits the downtown and Hazel Ruby McQuain Park areas. The ideal candidate will engage actively with the public in a friendly and professional manner, provide tourism information, and direct people to resources when aid is needed.

Key Responsibilities:

• Public engagement and hospitality
• Actively acknowledge pedestrians with a friendly greeting and identify visitors to provide directions, information, and recommendations throughout the downtown Morgantown and wharf areas
• Serve as first to scene when required and contact appropriate EMS and/or Police assistance
• Function as extra eyes and ears for law enforcement. Report illegal activity
• Identify individuals who need assistance and provide referrals for services and assistance with bus service
• Remain calm, focused, and compassionate in stressful situations
• Report code violations
• Identify maintenance issues and submit work orders using the City of Morgantown's website
• Provide safety escorts
• Report complaints
• Keep program metrics
• Regularly interact with businesses
• Assist with public events
• Provide litter and cigarette removal, window washing, painting, and graffiti removal when necessary
• Wipe down surfaces and kiosks to remove dirt and grime
• Close and secure identified areas
• Exhibits natural ability to trouble shoot and problem solve

Requirements:

• High school degree or equivalent
• Successful completion of City Ambassador training, CPR, and other trainings as required
• 1-3 years of experience
• Some college and/or trade background preferred
• Military, security guard, or social services background

Working Conditions and Physical Requirements:

• This position requires frequent exposure to physically demanding, unpleasant, strenuous, and/or hazardous elements
• Exposure tolerance to all outdoor environmental conditions that may be experienced year-round in the area
• Must be able to bend, twist, lift, and carry objects weighing up to 40 lbs
• Ability to stand up and walk for up to 8 hours during a shift

Contact and Supervision:

• Position involves frequent internal contact and regular contact with outsiders generally on routine matters, including contacts with irate outsiders which require some public relations skill for taking complaints for others to follow up upon
• This position does not supervise any employees
• Reports to the Lead City Ambassador

The City of Morgantown is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.