PetSmart Department Manager

1 month ago


Salinas, California, United States PetSmart Full time
About Our Store

At PetSmart, we're passionate about creating a welcoming environment for pets and their owners. As a Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and efficiently, providing an exceptional shopping experience for our customers.

About Your Role

As a key member of our Department Management team, you'll be responsible for leading a team of retail and pet care associates, ensuring a safe, clean, and fun environment for our pets and pet parents. Your primary focus will be on:

  • Pet Parent Engagement: You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
  • Associate Leadership: You'll help lead a team of passionate associates who are dedicated to providing exceptional customer service.
  • Overall Retail Initiatives: You'll work closely with our leaders to ensure a safe and fun environment in our stores, providing extensive knowledge of pet solutions and building connections with pet parents.
About Your Career

At PetSmart, we're committed to helping our associates grow and develop their careers. As a Customer Engagement Manager, you'll have opportunities to:

  • Gain experience in a different business unit, from the store to the salon or the Pets Hotel.
  • Develop your leadership skills as an Assistant Manager or Store Manager.
  • Tackle the challenge of a new store opening.
  • Transfer to any one of our 1600 stores nationwide.
The PetSmart Difference

We're not just a pet store - we're a community of pet lovers who are passionate about making a difference in the lives of pets and their owners. As a Customer Engagement Manager, you'll be part of a team that's dedicated to providing exceptional customer service and creating a fun, welcoming environment for all.

We're an equal opportunity employer and welcome applications from qualified candidates. The California pay range for this position is from $16.86 to $33.68 per hour, with opportunities for benefits and career growth.



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