Order Fulfillment Manager

7 days ago


Livonia, Michigan, United States Pratt Industries Full time
Job Summary:

Pratt Industries is seeking an experienced Order Fulfillment Manager to oversee order processing and customer service operations. In this key role, you will be responsible for managing customer relationships, ensuring timely order fulfillment, and driving business growth.

Responsibilities:

  • Customer Relations: Serve as the primary point of contact for customer inquiries, complaints, and issues, providing prompt resolutions and follow-up support.
  • Order Processing & Management: Process customer orders accurately, manage inventory levels, and maintain up-to-date records.
  • Team Leadership: Supervise and motivate a team of customer service representatives, ensuring excellent customer service and operational efficiency.

Requirements:

  • Education: High school diploma or GED; preferably with 5 years' experience in a customer service or management role, preferably in a manufacturing environment.
  • Skills: Excellent leadership skills, ability to communicate effectively, and proficiency in Microsoft Office Suite (Word, Excel).

Salary Estimate: $65,000 - $85,000 per annum, depending on location and experience.



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