Shift Leader

4 weeks ago


West Allis, Wisconsin, United States Panera Brands Full time
Job Summary

The Shift Leader is a key member of our store team, responsible for leading and directing the overall operations of the store in partnership with the General Manager or Assistant General Manager. This role requires a strong focus on team engagement, guest satisfaction, and operational excellence.

Key Responsibilities
  • Lead shifts that prioritize team engagement and guest satisfaction
  • Ensure the team has a clear understanding of goals, expectations, products, cleanliness, and new directives
  • Maximize product sales and waste management through strategic thinking
  • Take ownership of the store's look and feel, ensuring a positive customer experience
  • Communicate effectively with the team and guests, addressing situations before they become problematic
  • Delegate tasks and objectives, ensuring the team is executing SOPs and quality standards correctly
  • Coach and provide feedback to team members to ensure they are bringing their best to their role
  • Train team members on role responsibilities, product knowledge, and promotional items
  • Perform administrative tasks with integrity, including bank deposits, inventory, and store product orders
  • Develop team members and engage in conversations about career and professional growth
Requirements
  • At least 1 year of leadership, restaurant, retail, or customer service experience
  • Ability to work early mornings, evenings, some holidays, and/or weekends
  • Must be at least 18 years of age
Preferred Qualifications
  • High school diploma or GED equivalent
  • A valid driver's license and reliable transportation
Physical Requirements

The physical demands of this role include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.



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