Customer Experience Representative

7 days ago

Sioux Falls, South Dakota, United States Mass Markets Full time
Job Description

Job Summary:

MCI is seeking highly motivated and bilingual customer service representatives to join our team as Data Breach Resolution Specialists. As a key member of our team, you will be responsible for providing exceptional customer service to clients affected by data breaches, ensuring their concerns are addressed promptly and professionally.

Key Responsibilities:

  • Assist clients with service inquiries and resolve issues in a timely and professional manner
  • Learn and apply industry-leading customer service techniques and systems to improve the client experience
  • Utilize strong communication and problem-solving skills to escalate customer dissatisfaction to proper channels
  • Work collaboratively with the team to achieve exceptional customer satisfaction and loyalty
  • Stay up-to-date with industry trends and best practices to continuously improve customer service skills

Requirements:

  • Fluency in both English and Spanish
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Working Conditions:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Equal Opportunity Employer:

MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.

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