Food Service Lead

3 weeks ago


Los Angeles, California, United States Eataly North America Full time

About Our Opportunity

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We are seeking a highly skilled and motivated individual to join our team as a Quick Service Restaurants (QSR) Lead. As a QSR Lead, you will be responsible for assisting in the supervision and management of our QSR counters, providing exceptional customer service, and maintaining a positive work environment.

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Your Key Responsibilities

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  • Serving as a role model for our team members, demonstrating a strong commitment to quality, hospitality, and education.
  • Collaborating with the QSR General Manager to develop and implement strategies to improve sales, profitability, and customer satisfaction.
  • Recruiting, training, and developing team members to meet business needs and objectives.
  • Managing cash handling, inventory control, and supply chain logistics to ensure efficient operations.
  • Providing exceptional customer service, responding to guest complaints and concerns in a timely and professional manner.
  • Maintaining a clean, safe, and healthy work environment, adhering to all quality, health, safety, and sanitation standards.
  • Staying up-to-date on company policies, procedures, and initiatives, sharing knowledge with team members to drive success.
  • Participating in ongoing education and training programs to enhance skills and stay current with industry trends.
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Your Requirements

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  • A minimum of 2 years of lead or supervisory experience in the food service industry.
  • High school graduate or equivalent; post-secondary degree preferred.
  • Excellent communication, problem-solving, and leadership skills.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Knowledge of coffee and coffee production.
  • Knowledge of Italian cuisine and beverage preferred.
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Our Offerings

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  • Competitive hourly wage: $18-21 per hour.
  • Comprehensive benefits package, including medical, dental, vision insurance.
  • Paid time off, paid parental leave, and holidays.
  • 401K with match or RRSP, bonus program, and referral bonus program.
  • Free family meal daily, discounts at Eataly, and classes on products and Italian cuisine.

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