Pharmacy Customer Service Representative
2 days ago
Csi Pharmacy seeks a highly skilled Patient Care Coordinator to provide exceptional customer service to patients. As a key member of our team, you will be responsible for recording and processing orders, responding to patient inquiries, and cultivating good patient relations.
This is an excellent opportunity to join our pharmacy team and contribute to delivering top-notch service to our customers.
We offer a competitive salary of $20.00 - $24.00 per hour, plus a range of benefits including medical, dental, and vision coverage, paid time off, sick days, and retirement options through 401K with company match.
Key Responsibilities:- Record and process orders received by fax, mail, telephone, and/or patient direct contact
- Provide timely responses to patients' inquiries by telephone and/or email, consistent with service and quality standards
- Receive inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services, and all other inquiries
- Cultivate good patients' relations, resolve claims and complaints fairly and effectively
- Contact the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling
- Excellent written and verbal communication skills
- Ability to multitask and work under pressure
- Strong problem-solving and analytical skills
- Knowledge of medical terminology and procedures
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